Contact Us

Got a question about how we rank Irish online casinos, spotted something that needs updating, or want to flag a bonus offer that's changed? This page explains the best way to reach Casino Ireland and what we can help with.

What we can help with

Casino Ireland is an independent review and comparison site for online casinos available to players in Ireland. We're not a casino ourselves, so we can't process deposits, resolve account issues or pay out winnings — those matters sit with the operator you've signed up with. What we can do is help with:

• Questions about how a specific casino was rated or ranked on our site
• Corrections if a bonus offer, wagering requirement or payment method has changed since we last checked it
• Feedback on our comparison tables, reviews or guides
• General queries about using Casino Ireland to compare online casinos
• Requests to have a casino considered for future review

What we can't do

A few things fall outside what an independent comparison site can help with. If your query touches on any of the below, the casino operator itself — not Casino Ireland — is who you'll need to contact:

• Depositing, withdrawing or checking the balance of a casino account
• Bonus terms disputes or wagering requirement questions tied to a live account
• Verification (KYC) document uploads or identity checks
• Account closures, self-exclusion requests or complaints about a specific site's conduct

If you're dealing with any of these, the casino's own customer support team — usually reachable through live chat or email on their site — is the right first port of call. For concerns about gambling behaviour rather than a specific transaction, our Responsible Gambling page has organisations and tools that can help.

Before you get in touch

Because bonus terms, payment methods and licensing details can change fairly often, a quick check of the relevant page might answer your question faster than waiting on a reply. A few starting points:

How we handle enquiries

When you contact us, we aim to look at every message on its own terms — whether that's a correction to a bonus figure, a question about our editorial ratings, or general feedback on the site. We don't accept payment from operators to change how we respond to readers, and nothing you send us affects how a casino is ranked in our tables. Commission, where it applies from an operator we link to, never buys a better position.

For anything relating to bonus wagering requirements, payment processing times or the specific terms attached to an offer such as those from Lukki, Vegasnow or the other operators we cover, the casino's own terms and conditions page will always have the final, up-to-date word — we link through to each operator so you can check directly.

A note on responsible gambling

If you're reaching out because gambling has stopped feeling like entertainment, please know that support is available and that reaching out is a reasonable first step, not an admission of anything. Our Responsible Gambling page lists tools and organisations that can help, including deposit limits, time-outs and self-exclusion options offered by licensed operators.

Getting a reply

We try to keep enquiries manageable so genuine questions get a proper answer rather than a template response. Being specific helps: tell us which casino, which page, or which offer your question relates to, and include enough detail that we can look into it without a back-and-forth. If your enquiry concerns an active casino account, remember that only the operator itself can access or amend it — we simply don't hold that information.